This was one of our most popular courses offered  in 2004 and continued to be each year to 2010!

This interactive workshop is titled "The overview of the electrical utility and water utility systems". 

This is a two day program which enhances ones ability to communicate more effectively; both on a technical and on a non-technical level. Participants that have taken this program rated the course with an average exceeding 93% (based on the 2007 evaluations).

 One of the main reasons that this course has been so well received by both the participants and sponsoring organizations is the use of different learning media. The course is 50% hands-on.  Participants re-enforce concepts through lab experiments, scaled downed working models, videos, power point presentations and computer simulations.  Participants get to use actual workplace tools such as meter reading devices, insulated rubber gloves and live line tools, turbidity meters, and other field tools that are used in both the electric and water utilities.

For organizations wishing just the "electrical" utility or the "water" utility; it can be delivered in a one day program as well.

A two-day typical program covers topic areas such as:

Section I…

Introduction to Electricity and the Alberta Electrical System

• What is Electricity and where does it come from?
• Basic overview of the Alberta electrical utility system and the grid
• The role and responsibility of the Alberta Energy and Utilities Board (EUB) and the Alberta Electric System Operator (AESO)
• How electrical consumption meters are read
• Overview of a customer’s account and bill
• Common terminology and jargon used in the electrical world

Section II...

 Electrical Utility System from Generation to Customer

• Basic components of the transmission and distribution system
• Basic components and types of the generation systems
• The role of a substation in power regulation

Section III…

Introduction to Water and the North Saskatchewan River Basin

• What is water and where does it come from?
• Introduction to the Hydrological Cycle (Water Cycle)
• Review of the North Saskatchewan River Basin
• A brief look at some of Alberta's water communities
• Common terminology and jargon used in the water industry

Section IV…

 Water Utility System from River to Customer

•     Demonstration and explanation on how drinking water is treated
•     Basic operation and components of the water transmission and reservoir storage system
•     Basic operation and components of the water distribution system
•     Cross Connections
•     Customer demands and seasonal trends on the water system
•     Lab testing and Water Quality
•     How water consumption meters are read
•     Overview of a customer’s account and bill
•     Overview of the sewer and wastewater collection system

Section V…

Utility Safety Awareness and Energy Conservation

•     Review of Alberta's electrical utility system
•     Review of Alberta's water utility system
•     Safety and energy conservation tips from Safety Dog